en  gr     (+30) 6986150750 - info@hotelaelia.gr               Covid-19: Safety Guidelines

PEACE OF MIND

‘We care for our guests’ During these challenging times, the safety and well being of our guests and staff remains our top priority. After all, vacation should melt your stress away.

To this end, the team of Aelia Apartments & Suites wishes to inform you that in accordance with the guidelines and recommendations set forth by the Greek Government, EFET Hellenic Food Authority, World Health Organisation and other relevant local authorities, a daily sanitation and operations plan has been constructed that takes into account the complete guest experience from the moment you arrive until you head back home, so that you can be sure you will have a completely carefree and enjoyable stay.

ONGOING TRAINING & PROCEDURES

Our hotel team is regularly updated on best practices and updates to procedures to reduce the spread of COVID-19.

MASKS & PRACTICE PHYSICAL DISTANCING

It is made sure that the required distance of 2 meters is always kept in all public areas, whilst all our team members wear a mask when front-facing & serving.

ENHANCED CLEANING PRACTICES / HYGIENE

Guest rooms and public spaces are frequently ventilated, thoroughly and regularly cleaned and sanitized with a focus on high-touch areas (doors and door knobs, windows, bathroom, lighting switches etc). The chemicals used are effective for disinfection, while also being easy on humans and the environment.

BREAKFAST

Breakfast area is modified to allow more space between tables, while tables and chairs are disinfected after each seating. The breakfast buffet is adjusted and managed according to best practices and covid19 guidelines. Management and cleaning off all food products takes place following the guidelines. During breakfast, our guests are served by our buffet staff (not self-served) Our serving team members wear face masks at all times. Option of room service is available upon request.

ROOM SERVICE

Team members delivering and collecting room service will wear disposable gloves and face mask and will not enter the guest’s room.

HAND SANITIZER STATIONS

Disinfection kits are stationed in public areas to allow our guests to easily sanitize their hands.

POOL

The pH and chlorine levels in the pool are kept within the limits of the required standards and their values are frequently checked. The distance between the sunbeds is arranged according to social distancing and disinfection is provided for each sunbed after use.

PREVENTING CONTACT INFECTION

Contactless guest services including handing out room key, menu ordering and payment, are provided when possible.

If you have any questions, please do not hesitate to contact us and we look forward to welcoming you (back) to Aelia Apartments & Suites.

 

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reservations: (+30) 6986 150750

telephone: (+30) 22430 61990

 

 

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