Peace of Mind
We take care of our guests
For all of us who dream of swimming in the sky. Deep inhalations of refreshing sea air, and persistent glances at the blue horizon and the sea.
To this end, the team of Aelia Apartments & Suites wishes to inform you that in accordance with the guidelines and recommendations set forth by the Greek Government, EFET Hellenic Food Authority, World Health Organisation and other relevant local authorities, a daily sanitation and operations plan has been constructed that takes into account the complete guest experience from the moment you arrive until you head back home, so that you can be sure you will have a completely carefree and enjoyable stay.
Ongoing Training and Procedures
Our hotel team is regularly updated on best practices and updates to procedures to reduce the spread of COVID-19.
Masks and Practice Physical Distancing
It is made sure that the required distance of 2 meters is always kept in all public areas, whilst all our team members wear a mask when front-facing & serving.
Enhanced Cleaning Practices / Hygiene
All rooms and common areas are constantly ventilated, cleaned and disinfected regularly, with emphasis on regular contact points (doors and knobs, windows, bathrooms, light switches, etc.). The cleaning products used are approved by the Hellenic Food Safety Authority, have high antimicrobial properties, and their use is environmentally friendly.
Breakfast
The breakfast serving area has been modified to allow for greater spacing between tables, and tables and chairs are disinfected after use. The breakfast buffet is no longer self-service, and guests are served at their table, based on the instructions of the competent authorities and the Hellenic Food Safety Authority. The handling and cleaning of all food, equipment and premises are carried out in accordance with the relevant instructions. Members of the service team wear face masks and gloves where appropriate, and room service is available on request.
Room Service
Team members delivering and collecting room service will wear disposable gloves and face mask and will not enter the guest’s room.
Hand Sanitizer Stations
Disinfection kits are stationed in public areas to allow our guests to easily sanitize their hands.
Pool
The pH and chlorine levels in the pool are maintained within the required standards and their values are checked daily. The sunbeds and tables have been arranged in the area in a way that the distance rules are respected, and are disinfected by our staff after each use.
Preventing Contact Infection
Contactless guest services including handing out room key, menu ordering and payment, are provided when possible.
If you have any questions, please do not hesitate to contact us and we look forward to welcoming you (back) to Aelia Apartments & Suites.